We usually process and ship orders within one business day.
Shipping times vary depending on the courier:
- USPS Priority: 1 to 3 days
- USPS Ground ADV: 4 to 6 days
- UPS Ground: 3 to 7 days
- FedEx Ground: 3 to 7 days
NOTE: These shipping times are based on the information provided by each carrier. Arrival times will vary, depending on where you are located.
Please keep in mind that we are different from any other company, in the fact that when we fill an order, we also search for the best option as far as shipping. We make decisions based on the weight and size of your items. Then we ship the order. This is to try and deliver your order at the fastest speed.
Please go to your orders in your account here. There is a link that allows you to ask for a return / refund. Follow the prompts, including the damage, Please feel free to upload images of the product (optional). You can do this up to 30 days after you place your order. If the return is approved, and it is our fault, we will gladly pay for the shipping to return the item. Do not ship it back without approval. We will provide you with a shipping label.
If you need to exchange your item for a different size, color or style, please go to your account here. There is a link that allows you to ask for an exchange. Follow the prompts, including the size or color you would like to receive. We allow exchanges for 30 days after you place your order. The returned item must be in original packaging and in new condition or the exchange may be denied.
You can return your order for any reason, no questions asked. Please go to your orders in your account here. There is a link that allows you to ask for a return / refund. Follow the prompts. You can do this up to 30 days after you place your order. If the return is approved, and it is our fault, we will gladly pay for the shipping to return the item. Do not ship it back without approval. We will provide you with a shipping label. The item/items must be in original condition and original packaging.
We have many promotions and sales, along with discounts. The best way to receive this information, is to sign up to our newsletter here. You will receive an email immediately with a discount code for your first order. Keep in mind that only one coupon or discount code can be used on each order. When you are a member of our newsletter, you will receive news of promotions and sales from time to time. We promise we will not flood your email account with messages 🙂 Nothing worse than that!
Yes we can help you arrange this. Simply click here. You will have the opportunity to register an account. You will be provided a US address. When you provide us with that address, we will ship your items to that address. MYUS will then ship the items to you. We are not affiliated with MYUS. It simply gives our customers an option to receive their orders internationally, because we do not ship directly to International addresses.
You can check the status of your order in your account here. Processing means that we are busy getting your order packed carefully and ready for shipping. When the item is shipped, it will be reflected in the order section of your account. You will also receive an email with a live tracking link. Please check your spam or junk mail if you do not see the email. There will be a link in your account as well, in your account page.
You can only cancel your order if it has not shipped. Be aware that the status of your order may not be updated in your account for a period of time. The item may have been shipped but not updated in the system. So if it has shipped, we cannot cancel it. Once you recive the item, you can start the return here. You have 30 days after placing your order. The item must be in the original packaging and in new condition.
Our phone number is listed on this page. Please keep in mind that due to the call volume, you will get a much quicker reply by texting us.
